Focus Massage And Wellness

All appointments scheduled should arrive on time or 5-10 minutes early : You are responsible for ensuring you receive the full time of your appointment.
When scheduling your treatment take into consideration your Cycle.
No individual apart from the patient getting treatment is allowed in any of the treatment rooms.
The use of cellphones is prohibited while receiving treatment, phones must be on vibration/silent mode.
Changing and bathroom breaks should be done quickly, therapists are not required to assist you in those times

Expiration: All gift cards are valid for one year from the date of purchase. Gift cards can be used for any service, gratuity, or retail item available at Focus Massage and Wellness
Loss: If your gift card is lost or stolen it will not be replaced. so it is essential to keep them secure.
Purchase Options: Gift cards are available for purchase both in-store and online, and can be bought at any time.

If taking a therapeutic/relaxing massage,non- surgery lymphatic drainage package, the sessions must be completed within its assigned time frame:5 sessions package is valid 6 months from the date of purchase, 10 sessions package is valid for one year from the date of purchase.
If taking a post-surgery care package, the sessions must be completed within its assigned time frame by the therapist.
If sessions are not completed within that time frame, they will be LOST.
2-3 Sessions post-surgery care per week are REQUIRED in order to maintain consistency and ensure satisfactory results. We always recommend booking sessions in advance to ensure you are able to meet these requirements. All packages must be paid in full at one time.
Failure to comply with these policies will result in the termination of procedure or treatments without a refund.
There are no refunds, transfer, or exchanges